Exceptional Customer Care Solutions That Build Loyalty

We deliver 24/7 customer support solutions that enhance satisfaction, reduce response times by 60%, and transform customer experiences—driving 90%+ retention rates.

Omnichannel Support - Phone, email, chat & social media
AI Chatbots - Instant 24/7 automated responses
Live Chat Solutions - Real-time customer engagement
Sentiment Analysis - Proactive issue resolution
CRM Integration - Unified customer profiles

Get Support Solutions

Live Chat

Avg. response: 28s

Satisfaction

98% Positive

Customer Care Services by Visible Tech

In-person Customer Service

In-person Customer Service refers to explicit, personal interaction provided to customers by a service associate or support specialist. This type of service develops at physical locations, such as marketplaces, inquiry desks, or offices, where customers can connect with staff to address their inquiries, rectify issues, or access assistance for products.

Phone Support

Phone support refers to customer service or troubleshooting services provided over the phone. It allows customers to immediately interact with a delegate or support agent to resolve issues, ask questions, or acquire assistance with products or services.

Live Chat Support

Live Chat Support refers to a right way, a message-based support service that enables customers to collaborate with a customer care associate or AI assistance directly through a website or application. It enables instant help with inquiries, problem-solving, or service requests without needing a phone call or email, simplifying tasks and customer approval.

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Email Support

Email Support refers to a customer service method where users can reach out to a support team by sending an email for assistance, inquiries, or troubleshooting. This form of support allows customers to describe their issues or questions in detail, and the support team responds with solutions, information, or advice through email communication.

Social Media Support

Social Media Support refers to the customer service provided through social media platforms like Facebook, Twitter, Instagram, LinkedIn, or others. It allows customers to engage to businesses or brands with questions, service problems, or requests for guidance, and the company provides immediate response via these platforms.

Self-service Support

Self-Service Support specific to systems and devices that allow customers to troubleshoot challenges, find data, or perform tasks self-sufficiently without the need for direct communications with a support consultant. It enables users to utilize resources and solve problems on their own, often leading to faster conclusion times and minimizing workload for customer support teams.

Complementary Services

Multilingual Support

Break language barriers with our 24/7 multilingual customer care. Our fluent agents provide support in English, Spanish, Arabic, and more—ensuring seamless communication for global customers. Boost satisfaction and loyalty with culturally tailored solutions.

Feedback Analytics

Turn customer interactions into actionable insights. Our advanced analytics track satisfaction trends, response times, and common pain points—helping you refine services, train teams, and proactively address recurring issues before they escalate.

CRM Integration

Streamline customer care with seamless CRM integration. Sync support tickets, client histories, and communication channels into one dashboard—empowering your team to deliver personalized, context-aware service at every touchpoint.

Software

IT Services

E-commerce

Data & AI

Healthcare

Finance

Retail